REFUND POLICY

Our refund policy is a 14-day no-risk money back policy. If 14 days have passed since your purchase of a digital product, we can’t offer you a refund.

To be eligible for a refund, the service must be used but also unused beyond the first 20 percent of the digital content. For example, if an online course consists of 15 lessons, to be eligible for a refund the online course must be unused beyond the third (3rd) lesson.

To complete your refund, we require a proof of purchase based on our order tracking system, as well as an email request to be refunded + a reason for refunding.

Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at juhana.stenvall@profincomm.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Contact us at juhana.stenvall@profincomm.com for questions related to refunds and returns.